Grand President
14, 16 Sukhumvit Soi 11, Bangkok 10110, Thailand
Tel: +66 (0) 2 651 1200
Fax: +66 (0) 2 651 1260-1
E-mail: [email protected]
Web Site: www.grandpresident.com


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FAQ

General hotel Information

Business Traveller

Shopping and Tourist Facilities


FAQ Replies

  		•  How many stars is the hotel?  
      4 Stars Back to top
       
  		• How do I make direct contact with the hotel?  
      You may email, call or fax the hotel.
    [email protected]
    Tel: +66 (0) 2 651 1200
    Fax: +66 (0) 2 651 1260-1    		 Back to top
         
  		•  If I make an online booking, will I be offered a 'best rate'?  
    Online bookings generally offer the 'best available rate' for that date and time. Back to top
         
  		•  What types of rooms are available and what are the differences between  
      room types?
     
    There are four room types available:
    1. Standard room (formerly Opal Studio)- 26 square meters, located in Tower 3, across the road from the main building
    2. Deluxe room (formerly Executive Studio)- 32 square meters, located in Tower 1, same building as main Lobby and Reception
    3. Junior Suite (formerly Regency Suite) for one bedroom - 60 square meters, located in Tower 1
    4. Deluxe Suite (formerly Royal Suite) for one bedroom- 50 square meters, located in Tower 2 and recently renovated.
    		Back to top
         
  		•  Are your hotel rates per person or per room?  
      The rates quoted are per room. Back to top
         
  		•  Are my credit card details necessary when making a reservation?  
      Yes, to guarantee the reservation. Back to top
         
  		•  Will my credit card be charged?  
      We may block an amount on the card to guarantee payment but this block is released in two weeks if not used. We do not charge without authorisation. Back to top
         
  		•  How safe are credit card details that are submitted online?  
      Our hotel uses SSL encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us. Back to top
         
  		•  What is your cancellation policy?  
      If a cancellation on a room is made less than 1 day or 24 hours prior to arrival, you are charged for one night's accommodation. Back to top
         
  		•  Do you have a pets' policy?  
      Regrettably, pets are not allowed. Back to top
         
  		•  What are your check-in and check-out times?  
      Check-in time is 2:00 pm
    Check-out time is 12:00 noon    		 Back to top
         
  		•  Is it possible to check-in early?  
      Early check-in is subject to room availability. Back to top
         
  		•  What is the charge for a late check-out?  
      Late check-out is subject to room availability and the charges are as follows:
    Check-out before 6:00 pm: 50% charge (based on overnight rate)
    Check-out after 6:00 pm: full overnight rate    		 Back to top
         
  		•  Do you have non-smoking rooms?  
      Yes, we do:
    Tower 1 = 21 rooms
    Tower 2 = 30 rooms
    Tower 3 = 73 rooms
    Total of 124 rooms    		 Back to top
         
  		•  Do you have twin, triple and quadruple rooms?  
      We have some twin rooms and they are sold on request. All rooms except the Opal Studios can be converted to a triple by adding a roll-away bed at an extra charge. Only the two-bedroom Diamond and Pavilion Suites are suitable for quadruple occupancy. Back to top
         
  		•  What is the cost of an extra bed?  
      The cost of an extra bed is THB 1,000 with breakfast. Back to top
         
  		•  What is the hotel's policy regarding children?  
      Children are welcome and those under the age of 12 can share the existing bedding in parent's room at no extra charge. Back to top
         
  		•  Does the hotel provide babysitting services?  
      Yes, on a request basis and this can be arranged through housekeeping with 24 hours notice. The fee is THB 200 per hour plus THB 300 in transportation fees if the sitter is required to stay on past 9:00pm. Back to top
         
  		•  Are baby cots available?  
      Yes, baby cots are available upon request. Back to top
         
  		•  Where is breakfast served and at what time?  
      Breakfast is served at Café 11 which is located at the lobby level of Tower 1, from 6:00 am to 10:30 am, and Sunday brunch at the same venue is served from 11:30 am to 2:30pm. Back to top
         
  		•  How many restaurants do you have and what are they?  
      1. Café 11 for Thai and International cuisine
    2. Uzuki Japanese Restaurant
    3. The Old German Beerhouse serves German and International cuisine    		 Back to top
         
  		•  Is vegetarian cuisine available in the restaurants?  
      Yes, available daily on the breakfast and lunch buffet lines, as well as a few items on the Café 11 menu. Back to top
         
  		•  Is the food served in the restaurants 'halal'?  
      Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free. Back to top
         
  		•  Do you have 24-hour Room Service?  
      Yes, we do have 24-hour room service. Back to top
         
    General Hotel Information  
  		•  What is the length and depth of your pool?  
      Each of the three towers has its own pool:
    L x W x Depth (in meters)
    Tower 1 = 11.9 x 6.1 x 1.8
    Tower 2 = 10.7 x 6.7 x 1.55
    Tower 3 = 9.3 x 7.7 x 1.55    		 Back to top
         
  		•  Do you have hairdryers in the rooms?  
      Yes, in selected rooms (other rooms are on request from Housekeeping). Back to top
         
  		•  Does the hotel provide iron and ironing boards in all rooms?  
      Only in the Royal and Grand Suites (other rooms are on request from Housekeeping). Back to top
         
  		•  How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost?  
      The hotel is a 35-40-minute drive from Suvarnabhumi International Airport.
    Airport transfers are provided upon request at THB 1,200 nett per way for a car and THB 1,600 nett per way for a van.    		 Back to top
         
  		•  How much is an airport taxi or limousine?  
      An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way. Back to top
         
  		•  Can luggage be stored at the hotel whilst I travel elsewhere?  
      Yes, for a maximum of 30 days.  
         
  		• What is the weather like at different times of the year?  
      Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower. Back to top
         
  		•  Is the tap water safe to drink?  
      No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily. Back to top
         
  		•  Is there a doctor on call?  
      Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Bumrungrad Hospital which is just five minutes away. Bumrungrad Hospital also provides an ambulance service to Grand President. Back to top
         
  		•  How far is the nearest hospital?  
      Bumrungrad Hospital is a five-minute drive from the hotel. Back to top
         
  		•  Where is the nearest bank or currency exchange?  
      A bank branch with currency exchange is located at Tower 2 of the hotel. Back to top
         
  		•  What time do banks open?  
      Monday to Friday - 8:30 am to 3:30 pm Back to top
         
  		•  What voltage is used in Thailand?  
      The voltage in Thailand is 220 volts. Back to top
         
    Business Traveller  
  		•  Can I connect my laptop in the room?  
      Yes, via LAN (WiFi on request) Back to top
         
  		•  What kind of Internet connection do you provide and what is the cost?  
      When placing a booking over the internet, internet connection is complimentary, otherwise the following costs apply:
    Hi-speed Internet of 3 Mbps (shared speed)
    Daily rate of THB 250
    Weekly rate of THB 1,000
    Monthly rate of THB 2,500     		Back to top
         
  		•  Are dual telephone sockets available in rooms?  
      Yes, dual telephone sockets are available in the rooms. Back to top
         
  		•  What is the hourly/daily rate for limousine service?  
      Hourly rate of THB 400 (minimum two hours)
    Daily rate of THB 4,000 (max 11 hours)     		Back to top
         
  		•  Are secretarial and other business services such as translation available?  
      Yes, such services are available on request. Back to top
         
    Shopping and Tourist Facilities  
  		•  How far is the hotel from the Skytrain and MRT?  
      The NANA BTS Skytrain station is a five-minute walk
    The Sukhumvit MRT Station is a 10-minute walk    		 Back to top
         
  		•  Are there shopping centres nearby?  
      MBK, Siam Paragon, Siam Centre, Central World, Erawan Center, Gaysorn Plaza and Central Chitlom are two and three stops away by skytrain and two stops away in the other direction, the Robinson Department store and the ultra-chic Emporium. Back to top
         
  		•  How far is the hotel from well-known entertainment spots?  
      Five-minute walk to: Q-Bar, Bed Supperclub, Twisted Republic Nightclub, Spicy Disco Back to top
         
  		•  Do you have a tour desk?  
      Yes, it is located in the lobby of Tower 1. Back to top
         
  		•  What and where are local tourist attractions?  
      Contact the tour desk or concierge for more information on tourist attractions. Back to top
         

    Disclaimer:Prices shown are only approximates and are subject to change without prior notice.